Q & A'S
SIZING
If you are debating what size to get in your new MXCI product, we have details below for specific products. If you still want to double check that your item will fit you, dont hesitate to send us an email at [email protected] and we can help you a little further!
Witchcraft Cami's and Midi Dresses
XS/S - UK 6-8
S/M - UK 8-10
M/L - UK 10-12
The Witchcraft pieces are made from a super soft jersey which makes them very stretchy. The pentagram design is made by a long tie at the back which is knotted and can be adjusted to fit how you like it!
Tanks & T's
S - 8-10
M - 10-12
L - 12-14
XL - 14-16
The tank fit is based on weather you want a loose or semi fitted garment.
If in Doubt size up!
EXCHANGES & RETURNS
We are more than happy to exchange an item for you, we love happy customers and we aim to please even if this isn't achieved the first time!
Exchanges can only be made if the item is in perfect unworn condition with tags.
Exchanges need to be agreed before they are returned via email - [email protected]
This is so we can assess the situation beforehand and agree what needs to be done.
Returns must be made within two weeks of the shipping date NO EXCEPTIONS!
If returns are received after the two week period they will be sent back to the buyer or issued a credit note.
Please note any and all shipping fees will not be reimbursed.
Returns postage is not refundable.
SHIPPING
We ship worldwide!
Wherever you are we can get it to you. (Unless you really are a mermaid then we really will have to find another form of shipment)
We currently ship via Royal Mail 1st class Signed for with all UK orders because we want you to get your gear as fast as possible!
Estimated delivery 1-3 working days (not including the time to make handmade orders)
Everywhere else in the world we deliver via Airsure.
European addresses - 3-5 days
Estimated 2 weeks And more for the rest of the world.
Depends entirely on your countries delivery service on how quick it will be!
Please note we do not guarantee any delivery dates especially within the holidays and busy periods!
Please keep in mind that your order may be a handmade item, items can take up to 3 working days to be made and shipped (not including the shipping time)
If you need your order ASAP email us via [email protected] as we can then advise you wether this is possible and arrange payment.
CUSTOM ORDERS
MUST BE AGREED WITH BEFORE PAYMENT VIA EMAIL! [email protected]
If our pieces are just a little too short or long for your liking we'd love to cater your needs, however! Prices may be decreased or increased due to time and materials.
This is also something that needs to be discussed because we may not be able to help your needs or get the materials we need to complete your order. Other than that if you have a query do not hesitate to contact us.
Lastly If you have made a custom order, your purchase could take longer than our usual shipment time.
Our orders usually arrive with the customer in 1-4 working days, with custom orders we give 1-14 days unless discussed with the order.
We will always email when your product has been completed and dispatched with custom orders.
CUSTOM ORDERS ARE NON RETURNABLE FOR OBVIOUS REASONS UNLESS STATED
MXCI is solely a one person (strong independent woman) company. We appreciate your feedback also! And are greatly appreciative of all our lovely customers and the comments we have recently received.
So just a quick THANK YOU! For all of the support so far. xxx
GEORGINA VERITY - FOUNDER - MXCI